My payment isn't going through

Stuck on the payment page? Here's a few things to try if your payment is not going through or if you aren't able to submit all of your payment info:

1. Double check that all of the information you entered is correct, including the zip code and your credit card information 

2. Try clearing the cache and cookies in your web browser

3. Switch to a different web browser

4. Restart your computer 

*Note if you are using a zip code outside of the United States with 4 digits, add a 0 to your zip code to complete the payment form.

If none of those tips do the trick, reach out to our Customer Care team and we'd be happy to help. You can reach us at support@hippoeducation.com or by submitting a contact form here.