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How can we help?

I can't access all RAP episodes on the app

 

Sorry you're having issues accessing your RAP subscription on our app. Here's a few things to try that should help resolve the issue:

1. Pull/swipe down from the top of the app to refresh
2. Log out and log back in to the app
3. Delete the app and reinstall it

Android users can also try clearing the cache and data from the app by following these steps:

1. Go to "Settings" on your phone
2. Click on "Apps"
3. Select the RAP app from the apps listed
4. Tap on "Storage" and then tap on "Clear Data & Cache"

 

Tried these steps and still having trouble? Our Customer Care team is happy to help! Just email us at support@hippoeducation.com or fill out our contact us form