Chapter Summary: UCA live: Good to Great
Urgent care providers often find themselves caught between acting like an emergency room provider and a primary care provider all at once. When patients' complaints are categorized as somewhere in the middle, it’s on us to make sure they have the best possible outcome. So what can we do to take these visits from good to great? Hosts Sarah, Vicky, and Matt give us tips to throw in our toolkit to elevate the patient experience.
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